Shipping policy

Shipping & Delivery Policy
Last updated: 12/12/2025

Thank you for choosing Taliswind. Below you’ll find details about how we process and ship your order.

1. Order Processing Time

  • Each piece is prepared with care before it leaves our studio.

  • Please allow 3–7 business days for order processing before shipment.

  • For pre-order or made-to-order items, processing may take up to 10–15 business days.
    Any special lead times will be noted on the product page.

Business days do not include weekends or public holidays.

2. Shipping Destinations

We currently ship from China to the countries and regions available at checkout, including but not limited to:

  • United States

  • Canada

  • United Kingdom

  • European countries (selected)

  • Australia & New Zealand

  • Other regions shown at checkout

If your country is not listed, please contact us at supports@taliswind.com and we will check if shipping can be arranged.

3. Free Shipping Over USD $79 (United States)

To make international shopping easier, we offer free standard shipping for qualifying orders shipped to the United States.

  • Free standard shipping on orders over USD $79 (after discounts, before taxes and duties).

  • For orders under USD $79, the shipping cost will be calculated at checkout based on your shipping address and order weight/value.

This free shipping offer applies to standard shipping only and does not apply to express or expedited services.

We may occasionally extend similar free shipping offers to other regions during special campaigns; please refer to the latest announcement on our Site or at checkout.

4. Shipping Fees (Other Countries/Regions)

For destinations outside the United States, shipping fees:

  • Are calculated at checkout based on your shipping address and order weight/value.

  • May include different options such as standard or express shipping (if available in your region).

Any free-shipping promotions for other countries will be clearly displayed on the Site when applicable.

5. Estimated Delivery Time

Once your order has shipped, estimated transit times are:

  • United States: approx. 7–15 business days

  • Europe & UK: approx. 7–20 business days

  • Canada / Australia / New Zealand: approx. 10–25 business days

  • Other countries: timing may vary depending on destination and local carrier

These timeframes are estimates only. Actual delivery may be affected by customs inspections, local postal services, weather, peak seasons, and other factors beyond our control.

6. Order Tracking

  • When your order ships, you will receive a shipping confirmation email with a tracking number (if tracking is available for your destination).

  • Please allow 2–5 business days after dispatch for tracking information to update in the system.

If you have not received tracking details within a reasonable time frame, please contact us with your order number at supports@taliswind.com.

7. Customs, Duties & Taxes

International shipments may be subject to import duties, taxes, and customs fees charged by your local customs office.

  • These charges are not included in our product prices or shipping fees.

  • Such fees are the responsibility of the customer and must be paid to your local authorities or carrier when required.

  • Customs policies vary widely; please contact your local customs office for more information.

If a shipment is refused or returned because customs fees are not paid, we may not be able to refund the original shipping cost and may deduct any additional fees incurred.

8. Incorrect Address & Undeliverable Packages

Please check that your shipping address is complete and accurate before placing your order.

  • If a package is returned to us due to an incorrect address, failed delivery, or refusal to accept the parcel, we can:
    – Reship the order (additional shipping fee may apply), or
    – Issue a refund excluding the original shipping cost, after the parcel is safely returned and inspected.

We are not responsible for lost or undeliverable packages caused by incorrect or incomplete addresses provided by the customer.

9. Lost, Delayed, or Stolen Packages

  • Once a package has been handed over to the shipping carrier, delivery is partly beyond our direct control.

  • If your package is significantly delayed or appears to be lost, please contact us and we will assist you in opening an investigation with the carrier when possible.

  • In some cases, carriers may require additional time to confirm the status of a package before a claim or compensation can be processed.

10. Split Shipments

To ensure safe packing and handling, items in the same order may sometimes be shipped in separate parcels. If this happens, you will receive tracking information for each parcel when applicable.

11. Contact Us

If you have any questions about shipping, delivery times, or an existing order, please contact us: